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How do IELTS examiners handle disputes or appeals regarding test scores?

IELTS.WORK IELTS FAQ # 1711684106

IELTS examiners follow a specific process to handle disputes or appeals regarding test scores. Here's a summary of the process from a professional perspective:

1. Candidate's concern: If a candidate believes there is an issue with their test score, they should first review the IELTS Information for Candidates and Test Takers booklet, which provides information on how to request a re-mark or appeal.
2. Re-marking request: If the candidate still has concerns after reviewing the information, they can submit a formal request for re-marking of their test papers. This must be done within six weeks of the test date and include relevant personal details, such as name, date of birth, and test location. There is a fee associated with this process, which varies depending on the location.
3. Review by IELTS: Once the request is received, IELTS will review the candidate's papers using a different set of criteria and scores. The result of this review will be reported to the candidate within four weeks. If any sections are re-scored higher than the original marks, the overall band score for that section will be revised accordingly. However, if all sections are confirmed as the same or lower, the candidate will not receive a refund of the re-marking fee.
4. Appeal process: If the candidate is still dissatisfied with the result after the re-marking process, they can submit an appeal to the British Council, IDP: IELTS Australia or Cambridge English Language Assessment, depending on who administered the test in their location. The candidate must provide a detailed explanation of why they believe the result is incorrect and any supporting evidence. There is also a fee associated with this process.
5. Investigation: The relevant organization will investigate the appeal based on the information provided by the candidate. This may include reviewing the candidate's papers again or consulting with the test center where the test was taken.
6. Decision: After the investigation, the organization will make a decision and inform the candidate of the outcome. Depending on the result of the investigation, the organization may revise the band score, confirm the original score, or uphold the decision not to change the score. The organization's decision is final.
7. Confidentiality: Throughout the process, IELTS examiners ensure that all information provided by candidates and their test results are treated confidentially and in accordance with data protection laws.

It's important to note that IELTS examiners aim to maintain the highest standards of fairness, accuracy, and consistency in the assessment of test scores. While disputes or appeals may be handled on a case-by-case basis, the process outlined above provides a general framework for addressing concerns related to test scores.

In summary, if a candidate has concerns about their IELTS test score, they should follow the appropriate steps to request a re-marking or appeal, while understanding that the process is designed to ensure fairness and maintain the highest standards in test assessment.

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