IELTS.WORK

IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710347637

Part 1:

1. What is your full name?
2. Can you tell me a little bit about yourself and where you are from?
3. Do you work or study at the moment? If so, what do you do/study?
4. What do you like to do in your free time?
5. What kind of music do you enjoy listening to? Why do you like that genre?
6. Are there any sports or physical activities that you like to participate in? Which one is your favorite and why?
7. Do you prefer shopping online or in stores? Why?
8. What are the advantages and disadvantages of living in a big city compared to a small town or village?
9. How do you usually spend your weekends? What do you like to do on weekends the most?
10. In your opinion, what are some important qualities for a good leader? Can you give an example of someone who demonstrates these qualities well?

Part 2 (Cue Card):

Title: A time when you received bad service

- What was the situation where you experienced bad service? Describe it.
- How did this experience make you feel? What emotions did you go through during and after this event?
- What actions, if any, did you take to resolve the issue or address the poor service? Were you satisfied with the outcome?
- In your opinion, what are some common reasons for bad customer service in various establishments? How can businesses improve their customer service?

Part 3:

1. How do different cultures view the concept of customer service differently? Are there any significant cultural differences when it comes to customer expectations and service quality standards?
2. In your opinion, what are some important qualities for a good customer service representative or professional? Can you give an example of someone who demonstrates these qualities well?
3. How has technology impacted the way businesses provide customer service? What are the advantages and disadvantages of using technology in customer service?
4. Some people argue that in today's world, providing excellent customer service is more important than ever. Do you agree or disagree with this statement? Why?

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