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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710343076

Part 1:

1. What is your favorite type of music? Why do you like it?
2. Do you enjoy reading books or watching movies more? Why?
3. How often do you travel? Where do you like to go on vacation?
4. Do you have any hobbies or interests outside of work or school? What are they?
5. How important is a healthy lifestyle to you? What do you do to maintain good health?
6. What kind of jobs do your family members have?
7. Are there any traditional customs or celebrations in your country that you especially enjoy? Why?
8. Do you prefer to live in the city or the countryside? Why?
9. How do you usually spend your weekends? What activities do you like to do?
10. Have you ever traveled to another country to learn a different language? If so, which one and where did you study it?

Part 2 (Cue Card):

Title: Describe a time when you had to deal with a difficult customer.

- What was the situation that led to this encounter?
- How did you handle it? Were there any challenges or obstacles you faced during this process?
- What was the outcome of your interaction with the customer, and how did it make you feel?

Part 3:

1. In what situations do people generally become difficult customers? Why do you think some customers are more challenging to deal with than others?
2. How can businesses train their employees to handle difficult customers better? What skills or strategies should they focus on developing?
3. Some people believe that it's essential to satisfy the customer no matter what, even if it means going against company policies. Others argue that the company's interests must come first. Which viewpoint do you agree with, and why?
4. How can technology impact the way businesses interact with their customers, both in terms of providing assistance and dealing with complaints or challenges?
5. What role should empathy play in customer service interactions, especially when dealing with difficult customers? Why is it important for employees to demonstrate empathy in these situations?

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