IELTS.WORK

IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710316001

Part 1:

1. What is your full name?
2. Can you tell me a little about yourself and your hometown?
3. Do you live in a city or a town? Which one do you prefer and why?
4. What kind of weather do you have in your country? Which type of weather do you like the most and the least, and why?
5. How often do you visit your family or friends from your hometown nowadays, and why?

Part 2 (Cue Card):

Title: Describe a time when you had to deal with a difficult customer.

- What was the situation with the customer?
- How did you feel at that moment?
- What steps did you take to handle the situation?
- What was the outcome of your efforts, and how did it affect your work?
- How has this experience influenced your approach to dealing with difficult customers in the future?

Part 3:

1. In what situations do businesses usually encounter difficult customers?
2. How important is effective customer service in a business's long-term success? Explain your answer.
3. What skills are needed to handle difficult customers effectively, and how can one improve these skills?
4. Some people argue that online shopping has reduced the importance of customer service. To what extent do you agree or disagree with this statement?
5. How can businesses use technology to enhance their customer service experience?

Source: https://ielts.work/?id=1710316001&page=ielts-speaking-practice

For more: https://ielts.work/?page=ielts-speaking-practice