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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710311397

Part 1: Introduction and Warm-up

1. What is your full name? Can you tell me something about it or where it comes from?
2. How would you describe yourself in a few words?
3. Where are you originally from, and how long have you lived in your current city/country?
4. Do you prefer living in the city or the countryside? Why is that?
5. What do you usually do on weekends? Do you enjoy spending time with your family or friends more?
6. How often do you read books for fun, and what kind of books do you like to read?
7. What kind of music do you listen to, and which artist/band is your favorite?
8. Can you tell me about a memorable experience you had with your friends or family recently?
9. In the future, where would you like to travel if you have the opportunity?
10. How important are sports in your life, and what's your favorite sport to play/watch?

Part 2: Cue Card Topic - A Time When You Had to Deal with a Difficult Customer

Describe a time when you had to deal with a difficult customer at your workplace. You should say:

- What the situation was
- How you handled the customer
- The outcome of the experience

And explain why it was challenging to deal with this customer.

Part 3: Follow-up Questions

1. Can you tell me about any other challenges you have faced in your workplace, and how you overcame them?
2. How would you describe your communication skills in dealing with difficult situations or people?
3. Do you think that effective communication is important for success in your career field, and why?
4. In what ways can a company train its employees to handle difficult customers more effectively, and how important do you think it is for the employees' personal development and the company's reputation?
5. How has your experience dealing with difficult customers shaped your perspective on customer service and relationships with clients or customers in general?

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