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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710279665

Part 1:

1. What is your full name?
2. Can you tell me something about where you live or have lived?
3. Do you enjoy sports, if so which one is your favorite and why?
4. Are there any festivals in your country that you particularly like or dislike, and why do you feel this way about it?
5. What do you usually do on weekends, do you have a routine, and if not, what kind of activities do you prefer to engage in during the weekend?
6. Do you often travel for leisure, if so where is your favorite place that you've visited and why is it your favorite destination compared to other places you've been to or heard about?
7. Do you like shopping, what types of stores do you prefer to go to the most and why?
8. How often do you cook at home, and when you do, do you follow a recipe or create your own dishes?
9. If you could choose any career in the world, besides the one you are currently pursuing, which would it be, and why that particular job or role instead of others that might seem more interesting to some people?
10. What are some hobbies that you enjoy doing during your free time, and do you have a preferred activity compared to the others that you engage in?

Part 2 (Cue Card):

Title: Describe a time when you had to deal with a difficult customer.

- When did this event happen?
- What was the product or service involved in the situation, and why were you dealing with the customer directly?
- How would you describe the behavior of the customer?
- What efforts did you make to resolve the issue, and how successful were these efforts in resolving the conflict or dispute?
- What have you learned from this experience that you can apply to future interactions with difficult customers?

Part 3:

1. In what ways do businesses typically deal with difficult customers?
2. How important is it for a customer service representative to be patient and understanding in dealing with difficult customers, and why is this quality essential in such situations?
3. Some people suggest that businesses should prioritize their own employees' well-being over the satisfaction of difficult customers, while others believe that businesses should always prioritize their customers' needs. What are your thoughts on this matter, and why do you feel this way about it?

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