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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710273533

Part 1:

1. What is your favorite way to spend a weekend?
2. Do you prefer living in a city or a rural area? Why?
3. How often do you go shopping for clothes? Why?
4. Have you ever travelled abroad? If so, where did you go and what did you like about it?
5. What kinds of music do you enjoy listening to?
6. How do you usually spend your free time?
7. What is the most important quality in a friend for you?
8. Do you think it's important to recycle? Why or why not?
9. How often do you use public transportation?
10. What kind of sports are popular in your country?

Part 2 (Cue Card):

Title: Talk about a time when you received bad service.

- When and where did it happen?
- What happened exactly that was bad service?
- How did you feel after receiving this bad service?
- What did you do to rectify the situation, if anything?
- How would you rate the overall quality of service at this place in comparison to others you've experienced?

Part 3:

1. In what situations is it appropriate to complain about poor customer service?
2. How can businesses improve their customer service?
3. Do you think that online customer service is as effective as face-to-face interaction in resolving issues? Why or why not?
4. What are some important qualities for a good customer service representative to have?
5. How has the development of technology affected customer service over time?
6. Some people prefer self-service options, like automated checkouts at stores. Others find these systems difficult to use and prefer human interaction. What's your opinion on this matter?
7. In what circumstances might a person choose not to complain about bad service, even if they experienced it?

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