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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710251517

Part 1:

1. What is your full name?
2. Can you tell me a little about yourself and where you're from?
3. Do you work or study? If so, what do you do/study?
4. What are the advantages of living in your city/country?
5. How often do you go out with friends or family to eat at a restaurant or café, and why?
6. What kind of music do you like? Why do you enjoy that type of music?
7. Do you prefer to read books, magazines, or newspapers more, or are you indifferent between the three? Why?
8. How often do you go shopping, and what do you usually buy when you shop for yourself?

Part 2 (Cue Card):

Title: Describe a time when you had to deal with a difficult customer.

- What was the situation, and where did it happen?
- How did you feel when you first encountered the difficult customer?
- What challenges did you face while dealing with the customer?
- How did you handle the situation, and what strategies or techniques did you use to manage it effectively?
- What was the outcome of your interaction with the customer, and how did it affect you personally and professionally?

Part 3:

1. How important is good customer service in today's world, particularly for businesses that rely on repeat customers?
2. In what ways can employees improve their communication skills when dealing with customers to provide better service?
3. What are the main challenges faced by companies in providing excellent customer service in different countries and cultures?
4. How do you think technology, such as chatbots or AI-assisted systems, is changing the way businesses interact with customers? Is it a positive development overall?
5. Why is it essential for employees to stay patient and composed while dealing with difficult customers, even if they are in the wrong?
6. How can companies train their employees to handle stressful situations and maintain their professionalism when dealing with difficult customers or colleagues?

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