IELTS.WORK

IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710236872

Part 1: Introduction and Interview

1. What is your full name? Can you tell me something about your name?
2. Do you work or are you a student?
3. Have you ever traveled to another country for more than a week? Which countries did you visit, and where was the most recent trip to?
4. What do you usually do in your free time?
5. How often do you go out with friends? What kind of activities do you enjoy doing with them?
6. How important is it for you to be punctual (always on time)? Give reasons to support your answer.
7. Do you like to watch movies? Which type of movie do you prefer: action, comedy, romance, or drama? Why?

Part 2: Cue Card

Title: Describe a time when you received bad service.

- Where were you and who was involved in this experience?
- What exactly made the service bad for you? Explain in detail.
- How did it affect you emotionally and financially, if at all?
- What would you have done differently if you had been in charge of the situation?
- In general, how important is customer service to you when making a purchase or using a service?

Part 3: Discussion Topics

1. What factors do customers consider most important when receiving services, such as at a restaurant, hotel, or store?
2. Why do some people provide bad service to customers? Discuss possible reasons for this behavior.
3. In what ways can businesses improve their customer service?
4. How has technology affected the quality of customer service in recent years, both positively and negatively?
5. Some people believe that providing excellent customer service is more important than having a high-quality product or service. Do you agree or disagree with this statement? Give reasons to support your answer.

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