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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710119293

Part 1

1. What is your job? (What do you do for work/study?)
2. Do you like your job? Why/why not?
3. Have you ever had to receive help from someone at work or school? Can you give me an example of a situation where you needed assistance and what happened?
4. How would you describe the weather in your hometown? What kind of weather do you prefer?
5. What kind of entertainment do you like, such as movies, music, sports, or TV shows? Why do you enjoy them?
6. Are there any popular events or festivals in your country that you enjoy attending? What do you like about them?
7. Do you have any hobbies or interests outside of work or school? What are they and why do you enjoy them?
8. How would you describe the people in your community? What is it like to live there?
9. Have you ever traveled to another country? If so, where did you go and what did you enjoy about that place or experience?
10. What kind of food do you usually eat at home or when you go out to eat?

Part 2 (Cue Card)

Topic: Talk about a time when you received bad service.

- When and where did this happen?
- What was the situation that led to receiving bad service?
- How did it make you feel at the moment, and how did your feelings change after the experience?
- What actions, if any, did you take as a result of receiving bad service? (e.g., complained to the manager, left a review online)

Part 3

1. In what situations do people usually expect excellent customer service? Why is it important in those situations?
2. How can companies train their employees to provide better customer service? What kind of training is effective?
3. Some businesses choose to prioritize cost savings over providing good service. What are the advantages and disadvantages of this approach for both customers and businesses?
4. In what ways have new technologies, such as online chatbots or self-service checkouts, impacted the customer service experience? Do you think they improve or worsen the experience overall? Why?
5. How important is it for a business to have a strong reputation for providing good service? Can you give examples of how this can benefit a company in terms of its image and sales?

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