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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710106977

Part 1:

1. What is your full name?
2. Can you tell me a little about yourself and where you are from?
3. Where do you live now, and what is it like there?
4. How would you describe your job or the work that you do?
5. What do you like to do in your spare time or for fun?
6. Do you prefer to spend time indoors or outdoors? Why?
7. Are there any cultural activities or events in your country that you particularly enjoy attending?
8. Can you tell me about a recent book, film or piece of music that you've enjoyed?
9. What kind of music do you listen to? Do you have a favorite musician or band?

Part 2 (Cue Card):

Topic: Describe a time when you had to deal with a difficult customer.

- What was the situation or problem with the customer?
- How did you handle the situation or problem with the customer?
- Did you find it challenging to manage the customer's demands or complaints?
- How did you feel after dealing with the difficult customer?

Part 3:

1. In what situations do customers usually become difficult or challenging for service providers?
2. What are some ways that businesses and service providers can improve their ability to deal with difficult customers effectively?
3. How important is it for individuals working in the service industry to have good communication skills when dealing with customers, especially difficult ones?
4. In what ways can effective listening and empathy be useful in managing challenging customer situations?
5. What role do cultural differences play in creating difficulties between customers and service providers, and how can these be addressed?
6. How might new technologies, such as AI chatbots or automated systems, affect the way service providers handle difficult customers in the future?

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