IELTS.WORK

IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710100012

Part 1

1. What is your full name?
2. Can you introduce yourself, please?
3. Where are you from?
4. Have you ever lived in another country? If yes, which country and for how long?
5. What do you do for a living?
6. Do you like your job? Why or why not?
7. How would you describe your hometown to someone who has never been there before?
8. Are there any places in your city that you really enjoy visiting?
9. What kind of music do you like?
10. Do you play any musical instruments or sing?

Part 2 (Cue Card)

Title: Talk about a time when you received bad service.

- What happened during this experience?
- Where did this occur, and who was involved in the interaction?
- How did you feel as a result of receiving poor service?
- What were the reasons for the bad service, in your opinion?
- How did you react to the situation, and what was the outcome?

Part 3

1. In what situations do people usually expect good customer service?
2. How has technology affected customer service in recent years?
3. How important is it for a company to have a good reputation for customer service?
4. What are some strategies businesses can use to improve their customer service?
5. How can individuals improve their communication skills when interacting with customers?
6. In your opinion, what is the role of the government in ensuring quality customer service in businesses?

Source: https://ielts.work/?id=1710100012&page=ielts-speaking-practice

For more: https://ielts.work/?page=ielts-speaking-practice