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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710087350

Part 1:

1. What is your full name?
2. Can I see your identification, please?
3. Where are you from?
4. Do you work or study?
5. What do you do in your free time?
6. What kind of music do you like?
7. Have you ever visited another country? Which one and when?
8. What is the most important quality a person should have, according to you? Why?
9. Do you prefer reading books or watching movies? Why?
10. What are your plans for this weekend?

Part 2 (Cue Card):

Title: Describe a time when you had to deal with a difficult customer.

- What happened during the situation?
- How did you feel at that moment?
- What was the most challenging part of the experience for you?
- How did you handle the situation?
- Were there any positive outcomes or lessons learned from this experience?

Part 3:

1. How have advancements in technology affected customer service in recent years?
2. In what ways can businesses improve their customer service?
3. What are some common mistakes employees make when dealing with customers?
4. How important is it for companies to train their staff on how to handle difficult customers or situations?
5. Do you think online customer service platforms are more effective than face-to-face interactions in resolving issues? Why?
6. What are some strategies that individuals can use to stay calm and focused when dealing with a difficult customer?

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