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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710044349

Part 1:

1. What is your full name?
2. Can you tell me a little about yourself and where you're from?
3. Do you live in a city or a village?
4. What kind of work do you do, if you are working at the moment?
5. Are there any hobbies or activities that you like to do in your free time?
6. How important is it for you to travel and visit different places? Why?
7. Do you prefer shopping online or going to physical stores when buying things? Why?
8. What are some of the challenges you face while doing your daily routine tasks?
9. What kind of music do you like to listen to, and why do you like it so much?
10. How often do you use public transportation such as buses or trains in your city?

Part 2 (Cue Card):

Title: A Time When You Received Bad Service

- Describe a situation where you experienced poor service.
- What was the reason for the bad service that you received?
- How did this make you feel, and what did you do to resolve the issue or make things right again?
- In your opinion, how important is it to provide good customer service in any business?

Part 3:

1. What are some common reasons for bad customer service experiences in businesses today?
2. How can companies improve their customer service to meet the needs and expectations of their customers better?
3. In your opinion, should all businesses be required to have a customer service policy or code of conduct that employees must follow? Why or why not?
4. What role does technology play in providing good customer service today, and how can it help improve the experience for customers?
5. How important is it for a business to train its employees in customer service skills? Explain your answer with specific examples of how this training can make a difference.
6. In some cultures, giving and receiving compliments are seen as signs of respect. Do you agree or disagree with this statement, and why?
7. Some people believe that bad customer service is becoming more common due to the rise in online shopping and digital communication. What are your thoughts on this issue, and do you have any suggestions for how businesses can provide better online customer service experiences?

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