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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1710028315

Part 1:

1. What is your full name?
2. Can you tell me a little about yourself and where you live?
3. What do you do for work or study?
4. Do you enjoy your job/study? Why?/Why not?
5. How did you get interested in this field of work/study?
6. Are there many opportunities in this field in your country, or is it difficult to find work/a place in a university?
7. What kind of person do you like to spend time with? Why?
8. What are your hobbies and interests? Do you have much time for them these days?
9. How often do you travel? Where have you been recently or would like to go in the future?
10. Do you prefer living in a city or in a rural area, and why?

Part 2 (Cue Card):

Title: Describe a time when you had to deal with a difficult customer.

- What happened during this situation?
- How did you feel at the time?
- What steps did you take to resolve the problem or meet the customer's needs?
- What was the outcome of your interaction with the customer, and how did it make you feel?
- What have you learned from this experience that could be useful in future situations with difficult customers?

Part 3:

1. How has technology impacted the way we interact with customers today, especially in your field of work/study?
2. In what ways can businesses train their employees to effectively deal with difficult customers?
3. What role do cultural differences play in misunderstandings between customers and service providers, and how can these be minimized or resolved?
4. What are some effective communication strategies that can be used to resolve a conflict with a customer?

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