IELTS.WORK

IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1709853122

Part 1:

1. What is your full name?
2. Can you introduce yourself, where are you from and what do you do there?
3. Do you live in a city or the countryside? Which one do you prefer and why?
4. What kind of weather do you like? Why do you like it?
5. How often do you go to restaurants or eat out with friends/family?
6. Have you ever experienced any bad service in a restaurant, store, or business establishment that you can remember? Explain.
7. In your opinion, what are some common causes of bad customer service?
8. What steps should customers take to prevent receiving bad service in the future?
9. How important is customer service in your country's culture?
10. Have you ever received excellent customer service anywhere? Describe the experience and explain why it was so memorable for you.

Part 2 (Cue Card):

Title: Talk about a time when you received bad service.

- What happened during that situation?
- How did you feel at the moment?
- What actions did you take to address the issue, if any?
- How did the situation eventually resolve itself or what steps were taken to rectify it?
- Do you think the business learned from this experience and improved its customer service in any way?

Part 3:

1. In what situations is it most important for businesses to provide good customer service?
2. How has technology affected the delivery of customer service in recent years, especially with online shopping and communication tools like email and chat support?
3. What measures can companies take to ensure their employees are well-trained in providing excellent customer service?
4. How important is it for businesses to have a diverse workforce when it comes to dealing with a wide range of customers from different backgrounds?
5. In your opinion, how much responsibility should individual consumers take for not expecting too much or being overly demanding in terms of customer service?
6. What are some ways that companies can show their commitment to customer satisfaction and retention in the long term, beyond just resolving a single complaint or issue?

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