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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1709842915

Part 1

1. What is your full name?
2. Can you tell me a bit about yourself and where you're from?
3. Do you live in a city or a village? Why?
4. What kind of weather do you have in your country? Which one do you prefer, cold or hot weather? Why?
5. How would you describe your work/studies? Are you enjoying it at the moment?
6. Have you been on any recent trips or holidays? Where did you go and what did you enjoy about it?
7. What are some of the customs in your country that people may not know about?
8. Do you have any hobbies or interests outside of work/study? If so, can you tell me a little bit about them?
9. What do you usually do on weekends or during your free time?

Part 2 (Cue Card)

Title: Talk about a time when you received bad service.

- What was the situation and where did it happen?
- Who provided the bad service, and what specifically was wrong with it?
- How did you feel at that moment, and how did it affect you or your day?
- What steps did you take to try and resolve the issue, if any?
- Looking back, how would you handle the situation differently, if at all?

Part 3

1. In what situations do people usually expect good customer service? Why is this important?
2. How has technology impacted the way businesses deliver customer service today compared to the past? Do you think it's a positive or negative change overall?
3. What are some ways that employees can improve their communication skills when interacting with customers?
4. How important is it for companies to train their employees in providing good customer service? Why?
5. What kind of qualities or characteristics do you think make someone an excellent customer service professional?

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