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IELTS Free Online Speaking Practice

IELTS.WORK IELTS Free Online Speaking Practice # 1709780638

Part 1:

1. What is your full name?
2. Can you tell me a little about yourself and your home town/city?
3. Do you live in a city or a village? Which do you prefer? Why?
4. What kind of weather do you have in your country, and what is your favorite type of weather to experience during different seasons?
5. How often do you read the newspaper or watch the news on television/online?
6. How important is it for people to be able to speak more than one language?
7. What are some positive and negative aspects of living in a big city compared to a small town?
8. Do you enjoy shopping online, or do you prefer going to physical stores to buy things? Why?
9. How often do you use public transportation in your daily life, such as buses, trains, and subways, and why?
10. What kinds of sports or activities are popular in your country, and which one(s) have you tried?

Part 2 (Cue Card):

Title: A Difficult Customer Experience

Describe a time when you had to deal with a difficult customer at work or in a store. You should say:

- Where and when this incident happened
- Who the difficult customer was and what they were complaining about
- What you did to resolve the situation
- How you felt during and after the experience

Part 3:

1. In what situations is it important for people to have good communication skills?
2. Why do some customers become angry or difficult when they interact with customer service representatives or salespeople in stores, and how can these issues be addressed effectively?
3. How can businesses ensure that their employees are trained to deal with difficult customers?
4. What role do cultural differences play in dealing with difficult customers, if any?
5. How important is it for businesses to maintain a positive image or reputation among consumers, and what steps can they take to achieve this?

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